Learning from the expert – Karen Hutcheson



We were delighted to be joined on Monday (2 October) by Karen Hutcheson from British Gas for the latest Mastermind session. Mastermind sessions take place in the s1jobs head office every quarter. They are designed exclusively for s1jobs Account Managers to provide them with valuable insight and learnings from industry experts.

Karen is a thoroughly experienced career recruiter, having firstly started out in the retail sector before transitioning into a call centre environment. Karen’s most recent move is onto a dedicated recruitment function of behalf of many major organisations including o2, Dell, NHS and many other outsourcers.

Annually, Karen’s team is responsible for recruiting up to 3,000 individuals as well as managing the Graduate Training and Apprenticeship Programmes in call centre, administrative and engineering disciplines.

Karen kicked the morning off with discussion on the candidate’s journey beyond, “Click to Apply”. Candidate attraction and drop-out rates were then thoroughly discussed and the subject of, “Challenges in a Candidate Driven Marketplace”, was a great topic for conversation.  It is well known that this can be particularly demanding for employers, especially in a call centre environment due to the competition from similar businesses. With nine call centres across the UK in Karen’s remit, she could recommend a variety of diverse blocking factors to help employers attract the right candidates.

Head of Recruitment Consultancy – Billy Girvan:

“At s1jobs we’re all about being bold, brave and exceptional. Hearing from subject experts through in-house Mastermind sessions further develops the team’s knowledge and keeps everyone up to date with changes and new developments within recruitment. As the leading Scottish job board, we can fully support our clients with market-leading advice throughout the recruitment process. With 347,000 jobseekers registered on our CV database and a record 818,001 visiting in September alone, our clients have access to an exceptional recruitment solution.”